1. Who Bets Here
BWIN is a place for the casual players who are just looking to have a good time and not take the game so seriously. The loyalty program is very good, along with a website that will draw you in with their graphics and speed. There is also a live-betting option that is as good as any you’ll find in the industry, but you won’t find low juice, which keeps the sharps away.
- Diners Club
- Bank Wire
- Prepaid Card
- Bank Wire
2. Customer Service
BWIN used to have problems with their customer service in that you could never get a hold of anyone and even though they are still improving that aspect of their service, it’s much better. Their payout history is clean and since they’re a public company, they can’t afford to slip up in that respect.
One major issue that we would like to see fixed is the inability of North American players to call from a North American number, or even a toll-free number. There is currently only a United Kingdom number and that will turn some players off.
Methods of Contact
3. Placing A Bet
Categories and check boxes is what you’ll see at BWIN, and you’re not going to find many shops that have a betting engine that is different. Players are used to it, it’s simple and once you get to this part of the process, simplicity always wins out.
Methods of Betting
While there is definitely a European theme to their options, BWIN will also cover the major North American sports as well and the variety may be even better on the live-betting side, which also comes with video streams. Even if you’re not a sports fan, there are exotics to wager on, which is fun for the casuals, and overall, you have to give BWIN two thumbs up for their variety.
- NFL Games: $4,000
- NBA Games: $4,000
- NHL Games: $4,000
- MLB Games: $4,000
However, there is no actual limit to what you can wager at BetFair, which is another attribute that sharps will be drawn to.
5. VIP Program/Loyalty Program
BWIN definitely gets respect for their loyalty program, which allows players to collect points with each bet, and they can use those points to exchange for merchandise, and not just the normal swag: you can get pool tables and cars, that’s right, automobile. That takes millions and millions of points, but you get the idea. If you become a lifelong player, why not ride into the retirement sunset with a nice set of wheels?
6. Bonus & Rebate Program
You’ll receive a $50 bonus just for signing up, but clearly the focus of BWIN is the loyalty program, which isn’t a bad thing.
7. Website & Usability
The website doesn’t have a ton of features on it, but you can find everything you need to find, it is always fast and the black/grey/yellow scheme is actually quite inviting and doesn’t change a lot to throw you off. Their mobile site could stand to be worked on, but as long as the main site is fine, you can deal with BWIN. It’s the perfect marriage of being flashy, yet it doesn’t do too much.
BWIN has long been one of the top books coming out of the United Kingdom and because they’re publically traded, they have to stay on the straight and narrow and that is always good for the customer, who will receive their money when they want to take it out. They’re improving their customer service all the time, and their usage of the loyalty program is a major edge that they have over the competition. Even though their variety isn’t as good as some UK-based books, there is enough to keep you satisfied at BWIN, so don’t be afraid to give them a try.
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